Refund policy

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

* Be unused and in its original condition
* Be in the original packaging, where applicable
* Include all tags, accessories, and promotional items that came with the order
* Not show signs of use, damage, washing, or alteration

2. Non-Returnable Items

For hygiene, safety, or other reasons, certain products may not be eligible for return, including:

* Personal-care or hygiene products that have been opened or used
* Beauty products that have been opened or used
* Underwear and other intimate items
* Personalized or customized products
* Gift cards
* Clearance/final-sale items, where clearly identified as final sale

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide your order number and clear photos/videos of the item and packaging. We will review the issue and, where appropriate, provide a replacement, repair, or refund.

4. Return Shipping

For returns due to a change of mind, incorrect size, or personal preference, the customer is responsible for the return shipping costs unless otherwise stated.

If the item is defective, damaged, or incorrect due to our error, we will cover the reasonable return shipping cost.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process and post the refund to your account.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error on our part.

6. Exchanges

We may offer exchanges depending on product availability. If the requested replacement is unavailable, you may receive a refund instead.

7. How to Start a Return

To request a return, please contact us through our Contact Us page and include:

* Order number
* Name used for the order
* Item(s) you wish to return
* Reason for the return
* Photos, if the item is damaged or defective

Do not send items back without receiving return instructions from us.

8. Important

We reserve the right to refuse a return that does not meet the eligibility requirements outlined in this policy, except where applicable consumer protection laws provide otherwise.

Nothing in this policy limits any rights you may have under applicable Canadian consumer protection laws.

Contact: Gunna.1809@gmail.com